I purchased a new Acura Integra a few days ago. I took the car to my auto body guy to get it ceramic coated. The auto body guy called me yesterday and told me there was a problem and I need to see it. When I got to the shop and looked at the car under the lights, I was shocked. There were little imperfections everywhere. They looked like millions of little divots/bubbles. They were everywhere, in the paint, on the hood, the roof, the headlights, spoiler, side doors and even in the windshield and rear window area. My body guy seems to think something fell on the car....maybe in transport. It wasn't visible in the sun, but shows up well under the detilers lights, and it can not be coated due to the issues.
I contacted the dealer and took the car down. The guy in charge was rude, and things got heated. He told me he would need to contact the corporate office, the regional manager, and set up an appointment with their body shop. I told him I already took time out of work, could I leave the car there so they can check it out when they can. I also don't want to drive it, and have them try to blame me. He said "its YOUR car, I am not taking responsibility for it" "This is something you have to take up with corporate, it's not a dealer issue". I asked who I can contact at corporate....and was told they will contact me. So I called Acuras customer service line and they told me, i have to go through the dealer.....yeah this isn't going to end well.
Needless to say i am beyond furious. I can't believe Acura would allow a car to be sold like this, and then be so rude about it. I'm not sure what to do next, and I wonder if Acuras corporate division is as terrible as their dealers. I have a feeling I'm going to get screwed here. Any suggestions or advice is appreciated.
I contacted the dealer and took the car down. The guy in charge was rude, and things got heated. He told me he would need to contact the corporate office, the regional manager, and set up an appointment with their body shop. I told him I already took time out of work, could I leave the car there so they can check it out when they can. I also don't want to drive it, and have them try to blame me. He said "its YOUR car, I am not taking responsibility for it" "This is something you have to take up with corporate, it's not a dealer issue". I asked who I can contact at corporate....and was told they will contact me. So I called Acuras customer service line and they told me, i have to go through the dealer.....yeah this isn't going to end well.
Needless to say i am beyond furious. I can't believe Acura would allow a car to be sold like this, and then be so rude about it. I'm not sure what to do next, and I wonder if Acuras corporate division is as terrible as their dealers. I have a feeling I'm going to get screwed here. Any suggestions or advice is appreciated.




