[Kegrace]

I was very excited this weekend as my Liquid Carbon over Red A-Spec Tech arrived and got to see and drive it in person! It came in on Saturday but didn't have the paperwork needed to title it so I had to wait until yesterday to go finalize everything. In the sunny weather over the weekend it looked great, but yesterday I noticed a problem.

After inspecting the car indoors on an overcast day I could tell that the paint wasn't quite right. Upon closer inspection I realized it was that the paint is mottled - the metallic flake in the paint tends to spread unevenly when sprayed too wet or too close to the surface. This gives it a blotchy appearance that is not uncommon for spraying metallic paints, but it is not of a level of quality I would have expected from Acura. See this Thread with pictures for this problem on a Ridgeline, I didn't get any good ones of my car.

This car, VIN 19xx has it, and the dealer's demo car VIN 04xx also has it, so it is not an isolated group of a couple of cars. I could not pull the trigger on this car, it would have bothered me forever.

I am the first to admit that I am very picky when it comes to paint. This is my very first new car purchase so I had to make sure everything was just right and this car just isn't. I'm sure many will never notice, especially in nice sunny places where the metallic in the paint really shines and you can't see this effect. I am very bummed out as I really like how the Liquid Carbon looks with the black trim and wheels.

I am bringing this to Acura's complaint department but I wanted to make sure to alert the community to this issue - if you have ordered a Liquid Carbon, make sure to inspect the car indoors or on a cloudy day.

 

[BrianXIX]

I was very excited this weekend as my Liquid Carbon over Red A-Spec Tech arrived and got to see and drive it in person! It came in on Saturday but didn't have the paperwork needed to title it so I had to wait until yesterday to go finalize everything. In the sunny weather over the weekend it looked great, but yesterday I noticed a problem.

After inspecting the car indoors on an overcast day I could tell that the paint wasn't quite right. Upon closer inspection I realized it was that the paint is mottled - the metallic flake in the paint tends to spread unevenly when sprayed too wet or too close to the surface. This gives it a blotchy appearance that is not uncommon for spraying metallic paints, but it is not of a level of quality I would have expected from Acura. See this Thread with pictures for this problem on a Ridgeline, I didn't get any good ones of my car.

This car, VIN 19xx has it, and the dealer's demo car VIN 04xx also has it, so it is not an isolated group of a couple of cars. I could not pull the trigger on this car, it would have bothered me forever.

I am the first to admit that I am very picky when it comes to paint. This is my very first new car purchase so I had to make sure everything was just right and this car just isn't. I'm sure many will never notice, especially in nice sunny places where the metallic in the paint really shines and you can't see this effect. I am very bummed out as I really like how the Liquid Carbon looks with the black trim and wheels.

I am bringing this to Acura's complaint department but I wanted to make sure to alert the community to this issue - if you have ordered a Liquid Carbon, make sure to inspect the car indoors or on a cloudy day.

My new ABP Integras paint and finish is terrible(even the windows are messed up). I contacted the dealer I brought it from to somehow get it corrected. He told me "Its YOUR car, and I'm not taking responsibility for it" Please let me know how you make out. I've been waiting 72 hours for a reply from Acura....and so far nothing.

 

[BrianXIX]

 

[JRMCR]

Sorry you guys are having issues. Our red pearl actually surprised me as to the quality of the paint when we inspected it upon delivery. Really flawless, and almost show-car quality. Hope you can get your issues resolved.

 

[Type-S_6MT]

My new ABP Integras paint and finish is terrible(even the windows are messed up). I contacted the dealer I brought it from to somehow get it corrected. He told me "Its YOUR car, and I'm not taking responsibility for it" Please let me know how you make out. I've been waiting 72 hours for a reply from Acura....and so far nothing.

Lol, that's what I call great post sale customer service! Check your warranty documentation.

Looking at my old 2018 TLX warranty under "This New Vehicle Limited Warranty Does Not Cover:" there's a bullet which states, "Any item concerning your vehicle's general appearance that is not due to a defect in material or workmanship. Cosmetic flaws or minor damage to the body, paint, or other items may occur during manufacture or shipping of your vehicle. If you find any uncorrected flaws or damage, notify the dealer as soon as possible after delivery."

If your warranty book has that or something similar you may want to remind your dealer of it and make sure Acura Client Relations is made aware of how it was handle by the dealer. Another thing I happened upon in my warranty book was that if you disagree with Acura Client Relations you can request a case review from the National Center for Dispute Settlement (NCDS).