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14 Posts
Right up front this is probably an oddly specific tech support issue, but I'm about out of ideas and thought I'd come to the braintrust for help.
I had a Google Pixel 3 when I took delivery of the Integra. Connected it right away and had no issues with Wireless AA. Due to ongoing battery issues, however, I upgraded to a Pixel 6 Pro over the weekend. I went through the phone connection in the Integra screen, paired right away, and Android Auto started. Everything worked on the screen as expected and I thought I was good.
However, the next time I started the car, Android Auto did not start. It was paired via bluetooth, but when I hit the Smartphone icon on the screen all I saw was my old phone, then a message that indicated my device isn't compatible with the vehicle.
Both the Pixel 3 and Pixel 6 are Android 12.
I've tried unpairing (forget connection on my phone and delete the phone from the car) and starting from scratch, both via the Smartphone icon and Bluetooth icon on the screen. Same results. Bluetooth pairs quickly, my phone shows that it's trying to start Android Auto, but the compatibility message ultimately comes up. I've gone through the Acura documentation as well as AA documentation with no apparent answers. The last thing I can think of is connecting via USB, which I'm going to try this afternoon. If that works, I'll update my post and this will all have been for nothing. In the meantime, however, any ideas? I might resign myself to the device truly being incompatible if I hadn't seen it work the first time.
I had a Google Pixel 3 when I took delivery of the Integra. Connected it right away and had no issues with Wireless AA. Due to ongoing battery issues, however, I upgraded to a Pixel 6 Pro over the weekend. I went through the phone connection in the Integra screen, paired right away, and Android Auto started. Everything worked on the screen as expected and I thought I was good.
However, the next time I started the car, Android Auto did not start. It was paired via bluetooth, but when I hit the Smartphone icon on the screen all I saw was my old phone, then a message that indicated my device isn't compatible with the vehicle.
Both the Pixel 3 and Pixel 6 are Android 12.
I've tried unpairing (forget connection on my phone and delete the phone from the car) and starting from scratch, both via the Smartphone icon and Bluetooth icon on the screen. Same results. Bluetooth pairs quickly, my phone shows that it's trying to start Android Auto, but the compatibility message ultimately comes up. I've gone through the Acura documentation as well as AA documentation with no apparent answers. The last thing I can think of is connecting via USB, which I'm going to try this afternoon. If that works, I'll update my post and this will all have been for nothing. In the meantime, however, any ideas? I might resign myself to the device truly being incompatible if I hadn't seen it work the first time.