[Nacho0904]

I've had this same issue with my a-spec tech. I use a S22 ultra. It stops connecting every week. I once had to do a factory reset on the head unit & it worked. After a week the problem came back. I turned by phone's bluetooth off for a few seconds & on again & it works so far. I noticed the head units android version is 8.1 & my phone used android 13. Maybe the head unit needs to be updated. But when you check for updates it says its updated. So question is how to update the head units adroid OS

 

[yahdie]

Seems to happen most often when my phone is on low battery. To fix it, while stationary I delete the Bluetooth pairing and turn off Bluetooth then on the head unit:
General Settings>Select System>Select Factory Data Reset
The screen will go blank for a few minutes, then tell you to hold the volume button for 3+ seconds
When it comes up, turn on the phone's Bluetooth.
The system walks you through first time setup.
You might have re-build some customization (for me its Walk away auto lock)

 

[Leo]

Hello,
So I just got my 23Integra ASpec-6MT and this issue has happened twice in about a month. I do not have Acura Link on my S20 Ultra, so that might not be an issue, the first time this happened, I deleted any BT links, deleted the car from AA, and then plugged in with the cable. It started up and after about a min. I disconnected the cable and it came up as Wireless.
Today it happened again, but this time no matter what I tried, nothing seems to work. I have not reset the head unit, which I will try today. This DOES not seem to be a phone issue, but the head unit seems to have some issues, so my question is.. is there a way to contact Acura on this issue... ? It is a freaking 40K car, and there has to be a way to get in contact with Acura on this issue and get them to start investigating this and coming up with a solution.

 

[JimmyM01]

Welcome to the forum @Leo. Have you had a chance to reset the heat unit yet? You can contact Acura Client Relations at (800) 382-2238

"There are a number of ways to find out if your vehicle is affected by a campaign (recall, product update, or extended warranty). You can access information on any campaign affecting your vehicle on Acura Owners or call Acura Client Relations at (800) 382-2238 (press the appropriate option for Campaign information)."

Acura Contact Us & Client Relations | Acura.com

The Acura client relations page makes it easy to find contact information, FAQs and brochures Find answers online or call directly for more personal assistance.

www.acura.com

 

[A-Spec]

Hello,
So I just got my 23Integra ASpec-6MT and this issue has happened twice in about a month. I do not have Acura Link on my S20 Ultra, so that might not be an issue, the first time this happened, I deleted any BT links, deleted the car from AA, and then plugged in with the cable. It started up and after about a min. I disconnected the cable and it came up as Wireless.
Today it happened again, but this time no matter what I tried, nothing seems to work. I have not reset the head unit, which I will try today. This DOES not seem to be a phone issue, but the head unit seems to have some issues, so my question is.. is there a way to contact Acura on this issue... ? It is a freaking 40K car, and there has to be a way to get in contact with Acura on this issue and get them to start investigating this and coming up with a solution.

What kind of phone do you have @Leo? Aside from the connectivity are you having any other issues with your Integra?

 

[Leo]

What kind of phone do you have @Leo? Aside from the connectivity are you having any other issues with your Integra?

I have a G20Ultra, just have had the car for about 2 months, have not come across any other issues yet. sometimes, on a stop light, it is giving me a little trouble putting it in the 1st gear though..., have to release the clutch and retry and it works, something that is not expected from an Acura, but I might be doing something wrong too... so just have to figure it out.

 

[PJK3]

LG V60 ThinQ w/ Android 12 here and having the same exact problems described above so often.

• Wireless Android Auto (AA) Works fine - may go days or weeks without issues
• Sometimes starts to get spotty cutting in and out and seems to be sensitive to nearby strong sources of RF.
• Drops and doesn't come back. Sometimes restarting the car or clearing the cache of AA fixes it. Sometimes restarting my phone's wifi or bluetooth fixes it.
• Have had to do full data clear and phone deletes from the car.
• Have also had to do full factory reset on the system to get it working.

Today on the way to work, it did it again. No amount of tinkering w/ AA or adding / deleting the phone from the head unit was resolving it.
(My work phone is an iPhone, and CarPlay worked fine.)

Last week, I contacted Acura and opened a case on this issue. They continued over and over to try and blame the phone as incompatible, when there had been no updates to the phone or head unit. And they they were unable to explain how it worked almost flawlessly for 7 months and suddenly it's incompatible.

Anyway, during that call last week the media specialist instructed me on how to access the diagnostic mode on the factory radio. In that menu, I had noticed a backup of all settings option. So tonight in preparation for the full reset, I went into the diagnostics menu, and proceeded w/ a full backup. (Hadn't done this previously.)
At the end of the backup, the unit indicated it needed to complete a full restart (which it did). The restart looked very similar to the factory reset (same spinning circle, screen changes, etc.), but without altering any settings. On restart, I made one last try to initiate AA. And it worked immediately...

So, maybe all we need is just to reboot the factory head unit? I haven't seen any way to do a hard reboot without the factory reset or backup. Ideas?

Also - to enter Diagnostics Mode hold Home + PWR + back (|<<) for about 3-5 seconds.
It looks like there is a lot of stuff in there that can be adjusted and/or screwed up, so if you fiddle and mess something up, it's not my fault. You've been warned.